When start zwift race I have to put gear in smal ring on back but the hub over runs ther is no resistance I then can only let hub run I am able to stay with the group of riders free running could not do this before update sometimes the controller says not connected without any changes normally before above I pedals hard as I can and cannot get above 1.5
What can we help you with today?
Did you check that the trainer is connected as Power AND Controllable.
On start up it does not connect first time
I sometime need to switch off power on zwift new trainer and on again
It then connects all except Apple Watch that then takes a few times to connect
May be problem with the Zwift trainer hub
Can you change it
Thanks Malcolm Edwards
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Just donea ride at 9:30 Bonbon
All the way through it was asking me to speed up at say 50w I was doing 60w happened to all speeds
I had same problem of resistance able to pedal fast with no resistance even in hard gear the had to freewheel to get resistance back to be able to pedal again
I have only had your Zwift trainer for a few months
So I would ask you to replace it as it is faulty
Malcolm Edwards
ADMIN removed personal information
Malcolm,
Gerrie doesn’t work for Zwift.
Please contact our support team and they will be able to help you further: Troubleshooting
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when it does not connect you can click unpair and then Pair it again.
Did this only happen on your last ride. ( 2x20 FTP Intervals In Watopia)
That is a workout and it look like ERG is turn off.
You can do 2 tests:
- Ride the Watopia hilly route and feel if the resistance increase when you go up hill.
- Open a workout and see in the companion app if ERG is turned on.