Only the 2023 team jersey is unlockable in these events. It will perfectly match the socks, cap, and sunglasses you can unlock in the regular #WatchTheFemmes events. Register here, then sign up for events here.
That helmet goes with the standard team kit for Canyon//SRAM Racing team riders. You can unlock yours by winning a thing we do every year called Zwift Academy.
What version of the app are you running, and on what device?
They rolled-back the Windows app due to a bug, and previous versions may not have the graphic assets incorporated. Ergo, you’d have the kit unlocked but the game may not have the asset installed, so you’d see default orange kit.
Im running 1.43.3 114891 on Windows 11 and had the same issue, just the generic kits on show, others raised it during the ride but we were told it would be unlocked at the end.
but it was even odder because Canyon SRAM have posted footage on instagram, where you can see their riders were in the new kit on their setup, but I was passed by Alice at one stage, and it was showing up as their normal race kit on my setup.
What’s wrong with Zwift? No jersey was unlocked after the Canyon/SRAM ride yesterday but received an email confirming CANYON//SRAM RACING KIT UNLOCKED? Logged back in today, however, the kit is still missing.
It was suggested above that the graphics file containing the jersey might be part of the 1.44 update which has now been rolled back for PC users, in which case I expect you’ll see it when 1.44 is made available again.
Hey gang -
TLDR - apologies for the disappointing event experience for those using Windows. We will make sure you’ll get the special CANYON//SRAM jersey in your garage without you needing to write in to Support, or having to complete another jersey unlock event
As @Otto_Destruct said advice - this is happening as a result of us rolling back the Windows update to 1.43.3. We are sorting out a glitch with 1.44.0 that’s causing game crashes for some Zwifters.
