I am trying to pay for my membership, but unfortunately, I have been experiencing issues because the app is not accepting my payment, and I don’t know the reason.
I reached out to customer service and received an email with a set of steps to follow. I completed them, but the problem persists. I contacted customer service again via email, but I haven’t received a response.
I have attempted to pay for the membership multiple times using 4 different credit cards. All credit cards are international and active.
Only Zwift support can help you. Don’t send any more emails to support, and wait for them to get back to you - sending chasing emails just puts you further back in the queue.
If you’re lucky, aomeone from support will see your post here and contact you via email to resolve this.
Welcome to the forums! This is Monica from Zwift. I’m sorry to hear that you’re having trouble completing the membership process with us. I appreciate your interest in joining the Zwift community.
To help resolve your issue, please follow the steps below:
The billing address entered matches the billing address associated with your payment method.
Your payment method contains enough funds to cover the membership cost.
Your payment method was issued by, and you are currently located in, a country supported by our payment processors:
Credit Card, Debit Card, or PayPal: Payments are processed via Braintree/PayPal.
Direct Debit: Payments are processed via GoCardless. If you’re unable to use one of the above payment methods, we also support subscriptions via Apple.
If the issue persists, I encourage you to reach out to your bank institution.