I can't join because I can not pay with paypal. An error occurs constantly..what to do?

Dear Sir or Madam of Zwift,

I’m facing difficulties using suggested method PayPal to pay the account and Join. I tried it many times, through different PCs (MAC and Windows VAIO) but I always get the same response, although I am already correctly registered by PayPal:   


“An error has occurred while creating your subscription, please verify the information entered.”

I need you support, Thank you!

Kind Regards

You should submit a ticket: https://support.zwift.com/hc/en-us/requests/new

Do you have two-factor authentication enabled? If so, you may need to disable it for your first Zwift payment due to a known issue.

If that doesn’t apply (or work), then open an email ticket with us, and we’ll help investigate further. :slight_smile:

Ride On.