Unable to Launch Zwift App (OS X 10.11.2)


(Michael Neuendorf) #1

Hi, when I log into Zwift always appears the message » Unable to Launch Zwift App. Please try again. If problems persist, please contact Zwift Support «. 
I’ve reinstalled many times, but still not working.

hope someone can help, many thanks

Michael


(Michelle Read) #2

I am having a similar problem with a windows 10 install.  it won’t update, won’t run.  been waiting on support ticket for days.  I was able to get on with an older computer but I ride about 5-8 minutes and the program crashes my computer.   happens every time.

 


(Darce Driskel) #3

Yesterday when I launched Zwift, the app froze. I tried relaunching but still had no luck. I reinstalled Zwift, but now I can’t get beyond a white screen after logging on. Subsequent reinstallations provided same results.  Yesterday was also the first day I tried to launch Zwift since updating to Windows 10. I reverted to Windows 8 and still no luck. Help please.


(Michael Neuendorf) #4

Works now :slight_smile:

My headset (Razer Kraken 7.1 Chroma) blocked zwift.


(Eric C. (Zwift HQ)) #5

That’s so odd. How did the headset block it? Well, glad it’s working now!


(Eric C. (Zwift HQ)) #6

@Darce - Please submit a support ticket and include the latest log.txt files and computerspecs.txt file.

Thanks!


(Juan Frijole) #7

I’m having the same problem with 10.11.2…  Unable to Launch Zwift App. Please try again. If problems persist, please contact Zwift Support «. 
I’ve reinstalled many times, but still not working.

 

Everything worked excellent prior to this Mac OS update.  Any suggestions?  Thanks.  


(colin red-TKM RCC +100kg) #8

Is there a fix for this? I’m having this issue now!!


(Jon Mayfield) #9

Yup, re-download the installer from www.zwift.com (it’s small) and the game will run.  We’re sorting out a fix for older launchers, but for now just grab the latest and you’ll be up and running in a few minutes.