Unable to join / No AI riders

Rode with the program for the first time today and was impressed by how easy set up was. No issues with dongle picking up power meter. I was however unable to join other riders I saw on the list and there were no AI riders. Do I need to do something different at start up?

When you say you were unable to join, you mean you couldnt even get into the world? Or when you joined, nobody was there?

Either way, could you open up a support ticket and attach the Documents\Zwift\Logs\Log.txt files to it? That may help us figure out whats going on. Thanks!

Jon, I was able to get into the world with no issues, but once there I was alone. I’ll open the support ticket.