Definitely not deliberate. Please give me a shout if you’re still having trouble and I’ll raise it with our support team.
I’m having the same issues as above, no button to click. Go to a page where before I have chance to click cancel it defaults back to my membership page. I can’t afford to keep having the money go out of my account but I can’t cancel the subscription either! Extremely unhappy customer! I have also tried on different browsers but still no joy!
paging @JohnP
Welcome to the Zwift Forum Community!
Without going into too much detail here in the forums, I have looked at your account and your membership has already been cancelled. If you’d like the details as to what happened, please reach out to us.
@JohnP just reading through this forum as am having the same difficulty cancelling. Tried several browsers, phone, pc. The screen does not stay there long enough to click why I’m cancelling. Please can someone help cancel my subscription? Thank you.
Email has been sent to you. Sorry for late reply, not always in the forums.
Hi John, could you also help me out? I’m having the same problems. When I try to cancel my membership it reloads to the membership page where there is no button to click on to cancel. I’ve tried multiple browsers for 3 days in a row, which you can imagine is not very enjoyable 
Thanks in advance!
Wait until they raise prices. Lol. This thread will be much longer.
Will everyone be moving to the app you claim is going to blow Zwift out the water yet you can’t tell us any details…
Maybe maybe not. We will see.
I, also, am having extreme difficulty in cancelling. It shouldn’t be this hard. Can someone help me BEFORE it renews again on March 1?!??
If you are able to email the solution to individual users, would it not be helpful to post the solution to this forum? Thanks
Hi @The_Fox
Welcome to the forums!
First and foremost, we won’t discuss account information in the forums as this is sensitive information and would breach members privacy and security. We do ask that if you have issues with your account, that you reach out to us directly so that we can discuss those things in a safe and secure manner.
That being said, if you do go to cancel, but have some issues, there are a few things you can do to help figure out what is going on.
If you’re on your Zwift account, and see in the membership area that it’s “renewing”, check the date that it’s renewing. If it is the first day of the month, chances are, your membership is already cancelled, and that is the “free part” of Zwift that is renewing. What is the “free part” of Zwift? If you don’t have a paid membership, each month you get up to 25km to ride for free, before the app will stop you and ask to join to continue further. This will not add up if you don’t use it, but will renew at the beginning of each month.
Next thing you can do if you see “renew”, check your bank account, are you still being charged? That will let you know if your membership is still active or not. If you are being charged, than you’re membership is still active and the website should allow you to cancel the membership. If you get stuck in a loop, try clearing out the web browsers cache and see if that helps. Some mobile devices will have issues with canceling, so try a different device, or if on the computer, try a different browser if clearing the cache doesn’t work.
If you’re membership is through Apple iTunes, these are third party memberships and you’ll need to go into your iTunes account and cancel the membership there under subscriptions.
If all else fails, and you know that you’re still being charged, please reach out to us directly and we will work with you to see what’s going on and how to get your membership cancelled.
I hope that helps clear things up a bit.
Hi, I am trying to cancel my membership, the site just skips through the cancellation page to the membership page and there is no option to cancel from there. Please advise, it seems that this is a regular issue, I will report this to the Australian Consumer and Competition Comission if I don’t get an answer before I am billed for my first months membership
P.S. I am in my free trial period
Please contact our support team who will be happy to help you.
Sorry, I thought I had? Please let me know how to contact your support team, because -
“If you don’t show me how to cancel my free trial before I am billed I will report Zwift to the Australian Consumer and Competition Comission”
I saw your last message.
This forum isn’t the place for support requests - we don’t deal with account level queries on here.
Please, if you haven’t already, contact our support team by going here: Canceling Your Membership
If you’re still having trouble, click on the contact us button at the bottom of that page.