So, I’m riding and a message pops up asking me to join Zwift Unlimited. As I’m already a paying member I tapped “not now” and then got a message pop up telling me “Trial Expired”. I was able to finish the ride, albeit with TRIAL EXPIRED plastered along the bottom of the screen, but the drops stopped accumulating as soon as the message appeared.
I’ve emailed support but concerned they won’t get back to me before I want to ride again. Anyone know how to prove to the Zwift app I’m a member so I can ride as usual and is there any way of getting the lost drops?
Are you paying via iTunes? This sort of problem often crops up with iTunes.
I had the same problem and the response from customer services was that it would kick in if I logged in again.
I did and it worked.
1 Like
I had the same problem. Had to basically log in again and it has worked fine ever since.
Thanks to all for your responses.
Apparently it is a regular problem for those who pay through iTunes. Zwift recommended changing my payment method so I pay them directly.
2 Likes
This is still occurring and frankly insulting to a paid customer.
Whats worse is the dialog that pops up has a “restore purchase” link, but you can’t navigate to it or click it.
There should be some warning for anyone paying via itunes store for this behaviour, or just fix it/handle more gracefully.
I don’t have this issue with any other subscriptions via the store, so why is zwift special?
1 Like
they prolly make it annoying to dissuade you from iTunes as assume they then have to give Apple a cut 
It’s 2024, 3 years after this thread was opened, and it’s still happening.
Second time tonight whilst leading an event. Restarting / logging in again isn’t an option in that scenario
Contact support and they will fix that for you.
Hi @Jonathan_Green2, welcome to the forums!
Fernanda here, from Zwift.
I see you’ve already reached out to Zwift Support via email. Let’s continue that email conversation so we can help you get this figured out.
My team will be happy to assist you!
Thank you Fernanda. The advice from support was to uninstall and reinstall - though to be honest I’m skeptical this will fix the problem. It happens rarely though it has been a constant for the 3+ years I’ve been using Zwift, and I’ve certainly done a few reinstalls in that time. It’s a bigger issue now as I’m leading events.
It feels to me from what I’m reading in this thread that the iTunes Store is sending false positives, and that therefore the potential solution is more protective coding i.e. Zwift should not assume a trial has expired, and should do more checks before going into that mode.
Given how long this issue has been going on, I’m not hopeful about any real solution coming soon, so my suggestion is to not pay via iTunes if you can possibly avoid it. Renewal problems are much less common when you pay them directly.