Tri Battle Royale Bike and kit not unlocked

Just did the TriBattle Royale final workout with Lionel Sanders and Jan Frodeno that was advertising the Canyon Speedmax Disc and after finishing the workout it didn’t give unlock the bike nor the Canyon kit.
My 10 year old son was also doing it to get the bike and it didn’t unlock it for him either.

Is there any way to solve it? I don’t care so much about me but he is bummed about it. Had been looking forward to the event and woke up 3hrs prior to his regular wake up time to do this event.