I would appreciate help with a “Connection Failure” issue.
AppleTV with iPhone 7 and Treadmill Smart Speed app for Run Speed and this set up has been working flawlessly for about the past 6 months.
I haven’t made any changes that I’m aware of but for the past few days I have a “Connection Failure” issue.
I did go from a paid subscription to free (I’m just running now on Zwift) on April 15 but it still worked fine April 15-20.
On the Paired Devices Screen, my iPhone is showing as connected as my Run Speed. I’m not 100% sure if this is new/different or I just haven’t noticed it before but the Bluetooth logo is doing that circular pulsing thing.
I click on OK and it takes me to the World Choice, Run Type, Device Status, Join Your Friend, Run screen. Of note, the Device Status lists my iPhone as Run Speed.
When I click on Run, it takes me to the Route I selected and I’m all set to starting running. When I use the Treadmill Smart Speed app to select my speed, nothing happens. No speed, distance, time, etc displays and my avatar doesn’t run. Then after about 10 seconds I get the
“Connection Failure” message in the top left hand corner of this screen. I’ve tried to wait for various lengths of time to see if it eventually connects but it doesn’t.
Internet - No issues with any other devices and tried unplug/replug modem
Apple TV - No issues with any other apps and I also tried unplug/replug
Zwift App - Deleted and uploaded a few different times. Confirmed Bluetooth access. Currently not using my smart trainer so it isn’t plugged in or connected
iPhone - Don’t use this phone much so minimal apps, no ZC app, etc. Checked and played around with Bluetooth settings
Treadmill Smart Speed App - It’s a very basic app but I played with it, restored settings to default and confirmed Bluetooth. Also tried downloading the app to a second phone but still having the same issue with different phone/different app
I’m pretty tech challenged and would appreciate any help. Thanks!