Trainer dropping out (works with other programs)

I realize there are many posts on this, but I’m plunging ahead.

After the recent update, I was riding along using my Windows 11 PC and ANT+ dongle. After about 14km, the trainer dropped out. I tried reconnecting using the connect app. It worked for a while before dropping again. Then I connected via BT on the laptop - it worked for about 20 minutes before dropping again.

I unplugged everything, restarted the laptop, did a firmware update on the trainer (a Jetblack Volt) and tried again. It connected via BT (not ANT), but quickly lost signal. I tried ANT - it connected, worked for about 3 minutes and lost signal.

Today, I connected it to my Garmin head unit via ANT, then started Zwift. Everything paired quickly. Zwift worked for about 3 minutes on the flat route, but this time when it dropped, my Garmin kept reading it fine. So I kept riding and started Wahoo RGT, which I installed for this purpose. It worked fine until I shut down (about a 30 minute ride just to test things).

So… my trainer is sending a signal strong and stable enough to work with both my Garmin and RGT, but Zwift loses it after just a few minutes. I would prefer to stay on Zwift, but am not sure what to do at this point.

Hi, we’d love to take a deeper dive into this, but since game logs can’t be viewed on the forums, if you reach out to zwift.com/contact-us someone on our Tech team will be able to help!

Thank you - I’ve reached out to support.