The trainer does not "feel" the slope of the road

General Discussion
1

Hi. I use apple tv and Tacx Neo 2T. In hte last two days I have noticed that the trainer does not feel the slopes as if working in erg mode even outside of workouts. In the settings, I tried to put trainer difficulty near the max with the same result. Where is the problem? Apple TV? Tacx? Thx

2

This happened to me the other day on a Neo but I’m Windows 10 and Ant+.

Never done this before. Rebooted the PC and it was fine.

3

I have exactly the same problem. I use ATV and Kickr Core. It worked fine on ERG mode on a workout (correct wattages & resistance) but when riding on the road, no change in resistance.

I feel convinced that this happened before the latest firmware upgrade, but couldn’t pinpoint exactly when it happened. If it seems to be a Tacx & Kickr problem, the common denominator is Zwift…

4

It wouldn’t be related to this as well? Everything seems to have gone wrong since this latest Zwift update. For me that’s the only change.

I had similar before when going to the latest Kickr Bike firmware then rolled that back. All fine after that until this update.

Yes they gave me my real life bike in Zwift (S5 2020) but they turned my Kickr Bike into a dumb bike.

I use the iPad version of Zwift to get around this error, it still works correctly while Apple TV version is broken.

What is happening with the QA? Things totally unrelated to the updates keep breaking.

5

had no clues, ur description is limited
if i get into similar trouble, would change to another computer to give a try, such as notebook change to PC.
i use NEO2, have never been a Apple devices user.

6

Same issue for me with Apple TV 4K since last update. I changed my Apple TV over this morning to a PC Laptop (with same update) and all worked OK on PC. A bit frustrated as 2 of the last 4 updates on Apple TV have actually been un-usable.

7

Update. After a few tries, I noticed that if I turn off the AppleTV and turn it back on the TacxNeo2T trainer connects correctly with the Zwift, also recognizing the slope. The problem only occurs again if, at the end of a session, I exit the app without turning off the AT. Before the last update I had never had this problem. Bye

8

Same problem here. Kickr is working fine with all other devices but no resistance on hills while using the Apple TV.
Edit: after shutting down the app completely bevor the Ride, everything works fine.

1 Like
9

Same issues here With the neo 2t paired to Apple TV. Will try the shutting down fix :slightly_smiling_face:

10

Hi! Same problem still… tacx neo 2t + MacBook Pro… all update… yesterday had this issue for the first time!! very frustrating… with other app the tacx works fine. But in zwift, even during trainer the ERG sometimes won’t work… after workout during pedaling do not feel the slop and feedback don’t change… very bad guys…

11
  • Does this happen if you do a normal ride straight away or only after an ERG mode workout?
  • Have you checked the ERG mode is turned on or off?
  • If you end the ride and start a new normal ride what occurs?
  • Are you using ANT+ or Bluetooth?

I have a Tacx Neo 2T and Mac with Zwift so I could check this tonight. I’m not Zwift staff so I can only try to see if I can replicate this.

12

This sounds like either a pairing problem or a diverted pairing problem. I think you’re the first person to report this on 1.65 which makes me think it’s likely something other than the game unless it’s a bug that’s hard to trigger.

13

I just fixed this problem on my Kickr (Laptop with Windows 11, ANT+ dongle, and Bluetooth). Check your sensor connections on sign-on. Make sure your Bluetooth is connected to the Resistance rather than the Power, Cadence, or Speed sensors. The latter three can be connected via ANT+, but the Resistance has to be a two-way connection between the software and the trainer resistance unit. I’m pretty sure that ANT+ is only a one-way data whereas Bluetooth can talk both ways.
CAVEAT: I am not an expert on wireless coding and systems but that’s the way I understand it. Somebody else with more knowledge in the area may correct me.

14

ANT+ should work for managing resistance (though not for virtual shifting). I’m glad you have it working again though.