Tacx vortex & android zwift app


I was doing the Tour de France - Stage 5 last night and after 2 hrs of grueling climb I lost the signal to the trainer. I kept pedaling in hopes it would pick up but it never did. Usually I wouldn’t complain but I was really looking forwards to completing this route.
Connection with Bluetooth and ANT+ and no other apps running in the phone background.
I have also calibrated the trainer last week using the TACX utility app.
Any idea what could have happened?

Hi @Ranya welcome to Zwift forums.

The log files on your computer can give us clues to things like Blueooth and ANT+ connection quality over the duration of your session. Here’s where to find the log files.

If you would attach them to an email to support@zwift.com, one of our agents can help troubleshoot.

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Thank you for the fast reply. I followed instructions to get the log file and emailed it both to logs@zwift.com and support@zwift.com