Most recent Tacx Neo firmware update is flawed. I have tried to ride Zwift using both a Mac laptop and Apple TV; using a combination of Bluetooth and Ant+, Bluetooth only and Ant+ only. None of them work. The road feel is gone, the proper resistance is gone. The firmware renders the Zwift experience non existent. So disappointing. I have sent in a trouble ticket to Tacx. We will see if they respond.
I’d hazard a guess as to say something has gone wrong with the firmware upgrade if you are experiencing all those issues.
I’m assuming you’ve checked the settings to make sure road feel is turned on and resistance hasn’t defaulted to easy?
As stuart says, check the firmware update has installed correctly and your settings are correct in the Tacx app. I did mine and its fine.