Switching from monthly membership via Apple to Zwift direct billing. I followed Zwift Instructions to delete Apple subscription and payment source as directed in self help / support. I deleted subscription but Zwift membership still shows monthly Membership via Apple, seem that it has not updated allowing me to then select the anual membership paying Zwift directly.
May be due to active membership and should run out on the next billing date to then pay annually
I thought the same that has come and gone in March, should have included that in first message. Current membership is under a trial period to conclude after completing whatever amount of miles.
Thanks for that
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Hi @_Jean-Paul, Welcome to Zwift forums!
If you want to pay through Zwift directly please, follow the steps in this article.
If you already did it and are still unable to switch your payment method please, feel free to contact our Zwift support at zwift.com/contact-us and we will be more than glad to review your situation in specific.
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Hello, did you manage to get it done ? Also did you keep your level / points / coins etc ?
Hi @Xavier_Corin-Mick_LD, Welcome to Zwift Forums!
Fernanda here, part of the support specialist team at Zwift.
I must let you know that you don’t need to worry about losing any of your levels, points, unlock, or even garage items you have on your account if you choose to change your payment method (Zwift to Apple) or even your membership type (monthly to annual).
Everything is saved in your account!
Issue remains, I,ve been contacted by various levels of zwift resoloution teams. Still waiting.