Stuck on the Login Successful! Ride On. screen on Mac

Bugs and Support
1

Hey folks,

I have been running Zwift on my Mac desktop for years now. It is up to date running v1.1.104. The Mac is up to date running Tahoe 26.2. I last used Zwift about two days ago without issue. Today I tried to login and it got stuck on the login screen forever. It says “Login Successful! Ride On.” and then spins the color wheel of death. ZwiftAppSilicon is listed as not responding.

I have tried:

  • uninstalling and reinstalling Zwift
  • restarting the Mac
  • deleting the cache in Application Support
  • verifying full disk access
  • sitting on the frozen screen for >20 minutes

What am I missing here?

Screenshot 2026-01-13 at 2.11.19 PM
Screenshot 2026-01-13 at 2.11.19 PM1920×1091 188 KB

2

Hi @Nate_K1, welcome to the Forums! I’m Francisco from Zwift Support.

You might want to try resetting the Zwift Launcher. This can help clear out corrupted launcher data and force a clean start.

If the issue persists, feel free to send us your launcher log files at support@zwift.com so we can look into what is happening. For steps on sending those over, follow the steps available here, and please zip and send us the files that have: Launcher_Log, in the filename.

Thanks for posting.

Ride On.

3

I cleared out the Safari data and still no good. I emailed the launcher logs to support@zwift.com. Thank you.

4

What happens if you create a new user on the Mac with admin privileges, log in to it, install Zwift?

5

I figured it out. I noticed my iCloud Drive was trying to sync all my folders including the Documents folder (which Zwift heavily depends on), but it was stuck syncing forever. I tried to kill the iCloud process ‘bird’ in the Activity Monitor but that didn’t work, so the simplest solution was to sign out of my Apple account on this computer and then sign back in after restarting the computer.

2 Likes
6

Thanks Nate! As soon as I signed out of my Apple account, Zwift was able to make it past the “Login Successful” screen!