I have been running Zwift on my Mac desktop for years now. It is up to date running v1.1.104. The Mac is up to date running Tahoe 26.2. I last used Zwift about two days ago without issue. Today I tried to login and it got stuck on the login screen forever. It says “Login Successful! Ride On.” and then spins the color wheel of death. ZwiftAppSilicon is listed as not responding.
Hi @Nate_K1, welcome to the Forums! I’m Francisco from Zwift Support.
You might want to try resetting the Zwift Launcher. This can help clear out corrupted launcher data and force a clean start.
If the issue persists, feel free to send us your launcher log files at support@zwift.com so we can look into what is happening. For steps on sending those over, follow the steps availablehere, and please zip and send us the files that have: Launcher_Log, in the filename.
I figured it out. I noticed my iCloud Drive was trying to sync all my folders including the Documents folder (which Zwift heavily depends on), but it was stuck syncing forever. I tried to kill the iCloud process ‘bird’ in the Activity Monitor but that didn’t work, so the simplest solution was to sign out of my Apple account on this computer and then sign back in after restarting the computer.
Thank you Nate, been struggling with this for weeks and stopping the documents folder syncing worked a treat.
Once you’d pointed me in this direction, there’s a way to have both iCloud sync Documents and a working Zwift.
With Zwift closed:
1 - Move the Zwift folder from Documents to your home directory. Easiest way:
a) Open your documents folder in Finder
b) From the file menu, open a New Tab. In that second tab, use the Go menu and select ‘Home’.
c) Drag the ‘zwift’ folder from the documents tab to the home tab.
2 - Create a symbolic link in the Documents folder to zwift folder you’ve just moved:
a) Open the terminal app
b) Run these two commands:
cd Documents
ln -s ../Zwift
That should be you all set even when iCloud is syncing the Documents folder. Works for me, anyway.
I’ve been struggling with this for months, but moving the Zwift folder and then creating a symlink worked a treat - got straight in and no long wait at the logged in screen. The only problem was that after the ride Zwift then created a new folder in my Documents and renamed the symlinked one to Zwift2.
I’ve now set the newly created Zwift folder to “Keep downloaded”, to stop my Mac offloading files it thinks are ‘old’, to see if that solves things permanently.
