Get this error message on my Mac as well as on my IOS. Re-installed apps, updated password, credit card up to date. My internet works (obviously). Not sure what to do. Not running on Apple TV but running version 1.0.3046 on Mac.
I have the same problem but still wait for Zwift support response. Surpisingly login works fine with my wife’s Zwift account on same iMac. It only fails with my Zwift account.
Did you already solve your problem?
Did you manually check if to see if you have the latest update?
yes, all versions up to date. This log file entry could be the problem, but do not know the reason and solution. Still no response from Zwift support team.
[7:17:01] NETCLIENT:[INFO] Connecting to game server node 126.96.36.199:3022 UDP…
[7:17:21] NETCLIENT:[WARN] Request timed out for URL: https://us-or-rly101.zwift.com/api/profiles/me
Zwift app login fails for iPad/iPhone and iMac. Login to my.zwift.com (Safari) works, but takes about 5 minutes. All other internet issues are fine (except Zwift).
I solved the issue by using mobile data to log in. I reverted back to wifi for my workout. The issue persisted for a few days. It’s been back to normal since last week.
Hopefully this hack works out for you too.
I just posted how I solved the issue. Thanks!
Thanks for posting your solution, I hope it will help others.
I had the same issue since last weekend.
I tried several advices from the FAQ, e.g. restarting my router – no success…
I also tried the Zwift iPhone app – no success in my WLAN, but with mobile data (thanks Ghislain)!
Then I remembered that I installed a seafile sync app (windows) this weekend. So I deactivated it – and the login works again!
Seems that it uses the same port in my Network and so blocks the Zwift login.
I guess that can happen with other apps as well…
Same issue. Also used Ghislains Hack with Mobile Data login.thanks