Stuck on Launcher blue screen with white Z logo

Good day
After zwift update today 20 June,my zwift goes to the blue screen with the white Z and then stops working.
I have uninstalled zwift and re installed and the issue is still there.
Any advise will be appreciated.

Please read this post: Guide to Getting Useful Support

Might want to remove your email address too. :wink:


Hi @Morne_CMC welcome to Zwift forums.

Shuji at Zwift HQ here. I’m looking through your server logs and see you’re running Zwift on a Windows 11. While you have the latest version of the game app installed - you are using an outdated version 1.1.1 of the Zwift launcher app, and this is probably why you’re getting stuck on the blue screen with the white Z.

Please do a complete uninstall of everything Zwift, which will remove your launcher app as well as the game app. You’ll want to save your personal best and customer workouts files first. Step by step instructions are here. Then reinstall the latst version that you manually download from Download Zwift on iOS, MAC, PC, or Android Devices | Zwift.

Would you let us know if that solves your issue?