Speed reading but avatar stationary

General Discussion
1

Hi
I’m new to Zwift as of yesterday.
Started to complete the fitness challenge and 10 minutes from the end, my avatar stopped moving despite my speed sensor still taking the RPM.
I have deleted the app, reprogrammed the sensor, upgraded to a full membership and nothing. I can’t get the person to start cycling and it’s infuriating me.
Used both iOS and Android to see if it was a specific system platform and nothing changed.
Am using a Cycleops jet fluid pro turbo trainer with my road bike and an iPhone for Zwift.
Please, please, please if anyone can offer some help I’d be so grateful; feels like I have kit that at the moment was pointless

2

Hi,
I’m having the same problem for 4 days and nothing.
I already uninstall the zwift from all devices (Ipad, cellphones, macbook) and install again in only Ipad, no result !
My avatar doesn’t move but the sensor of cadence and velocity are been read and apper in the screen by bluetooth.

Any suggestion from the zwif team or users ?

1 Like
3

Glad it’s not just me.
It’s driving me crazy.
Have started a ticket with them too so fingers crossed we can both get going…

4

I have a cyclops trainer too, but the magneto pro model. Reading in the internet and when i downloaded the Zwift again today , It seems that is a App problem with Cyclops trainer.
But the latest version downloaded today should solve, but nothing !!!
If you find something, please let me know too.
Tksss.

5

I am also brand new to Zwift, was actually going to join with the paid membership today, but I am also experiencing the same issue. I have a Wahoo kicker, and have also tried the same steps without luck. I contacted their support but if anyone finds anything that will help I’d love to hear about it!

6

You guys, won’t believe…
I Finally did !!!

See below the recommendation of Zwift team and try and try again. I solve that in 15 min.

iOS Specific Issues

  • Disconnect all paired and devices between each other.
  • Make sure Bluetooth is turned on in Zwift Companion app. Settings > Sensors.
  • Make sure Bluetooth is turned on in your iOS device settings.

Turn on Airplane mode, then turn on WiFi and Bluetooth.
That’s it !!!

I reaaaaalllly hope you guys can solve that problem.

Post your try.
See ya.