My name is Eric, I signed up for Zwift just yesterday and I’m wondering if I’m having technichal issues because my membership is still pending. I also sent an email to customer service, but haven’t heard back, so, I thought I’d try the forum.
I signed up using [EMAIL REDACTED] as my ID. I’m technically in the trial period, but used a 3 month gift card to sign up, but have a credit card listed in my Zwift account.
I running Zwift on my 2019 16" Macbook Pro OSX Catalina 10.15.4
I have Wahoo Speed and Cadence Sensors
I’m riding on rollers not a specail trainer.
My two sensors connect via bluetooth inside of Zwift with no problem
But my avatar does not move in game.
Do I need an ANT+ dongle possibly?
I’d appreciate any help you could give me. I imagine with a lot of people at home, Zwift is getting a lot of customer service questions
Thank you very much