My name is Eric, I signed up for Zwift just yesterday and I’m wondering if I’m having technichal issues because my membership is still pending. I also sent an email to customer service, but haven’t heard back, so, I thought I’d try the forum.
I signed up using [EMAIL REDACTED] as my ID. I’m technically in the trial period, but used a 3 month gift card to sign up, but have a credit card listed in my Zwift account.
I running Zwift on my 2019 16" Macbook Pro OSX Catalina 10.15.4
I have Wahoo Speed and Cadence Sensors
I’m riding on rollers not a specail trainer.
My two sensors connect via bluetooth inside of Zwift with no problem
But my avatar does not move in game.
Do I need an ANT+ dongle possibly?
I’d appreciate any help you could give me. I imagine with a lot of people at home, Zwift is getting a lot of customer service questions
Appreciate you getting back to me so quickly! Just did a quick ride and it seems to be working after re-pairing the sensors once starting a session. Although, I now suspect that it might have been because I had my bluetooth headphones connected to my laptop at the same time.
I am now having an issue where my avatar moves too slowly mid ride. It was fine, then all of a sudden I’ll be outputting 100W and I’ll only be traveling at 11mph, is there a way around this problem? Thanks again!
Thanks for holding my hand through this. I was not paying attention to the elevation grade on that ride, so i tried another on the Watopia flat course. It was much more consistent even with starting and stopping on the ride. Thanks again.