I installed the Zwift software on my PC (Windows 10, with upgrade).
I can login to my account but when I click the Ride button, the home screen disappears after 5 seconds.
By referring to the log file. I do not see an error message.
Thank you for your help,
[21:21:00] Log Time: 21:21:00 2017-12-10
[21:21:00] Game Version: 1.0.22143
[21:21:00] Launcher Version: 1.0.39
[21:21:00] Loading WAD file ‘assets / global.wad’ with file.
[21:21:00] Loading WAD file ‘assets / environment / ground / textures.wad’ with file.
[21:21:00] Loading WAD file ‘assets / UI / WhiteOrangeTheme / WhiteOrangeTheme.wad’ with file.
[21:21:00] Loading WAD file ‘assets / UI / minimap / minimap.wad’ with file.
[21:21:00] Loading WAD file ‘Assets / UI / WhiteOrangeTheme / Scotty / Scotty.wad’ with file.
[21:21:00] Calling initialize_zwift_network ()
[21:21:00] … return value = 0
[21:21:00] End ZNETWORK_Initilize ()
[21:21:00] Successful audio init!
[21:21:00] Loaded audio banks
[21:21:00] Initializing graphics window of size 0 x 0
[21:21:00] Attached Monitors:
[21:21:00] monitor found at: 0,0
I would guess it is you video card causing the issue, make sure the drive is updated.
I have had this same problem in the past on a Windows10 PC.
It came about after changing the settings from ‘window’ to full-screen. I then had the problem of not being able to access the setup screen (to change back to a window) before Zwift dumped me.
I had to manually edit the /zwift/prefs.xml file and change the full screen option to window. The options are 0 or 1.
May not be your problem but worth a look.
As an aside, I recently had cause to try changing back to full screen (a different problem) and the original drop-out never occurred - go figure!
My prefs.xml file is corrupt. What should this file contain? Do you have an example?
Thanks for your help!
Martin: you can delete prefs.xml. Zwift will create a new one. If you want to be cautious, just rename the prefs.xml.
This is an example of what one of my old prefs.xml file contained (it has a few more lines that contain name and email …)
prefs.xml is a text file so open it with notepad.
The <FULLSCREEN>0</FULLSCREEN> line I changed from 1 to 0.
As you can see prefs.xml contains the settings used on the last ride.
As Steve has stated, the file can be deleted, Zwift will create a fresh one. And as Steve mentioned, copy the file to the Desktop or rename the file if you’re, like me, super cautious
Thanks for your help, but I’m not able to set problem.
I click Ride button and I have this screen (slide images) and after 5 seconds, it’s disappears.
I erase prefs.xml file and when I open Zwift, the new file name is : prefs.xml.INVALID.
I use Educational Windows 10.
Have you tried uninstalling Zwift, deleting everything in the /documents/Zwift folder and reinstalling Zwift.
As long as you are a local admin of the computer you should be good to go.
Agree with Paul Allen at this point.
I am assuming you have presented the problem to Zwift support team via an official ticket.
Remove the current Zwift files and get yourself a nice new clean install.
If the problem persists, let us know the specs of your computer inc graphics card, the display and so on.