Hi @Alan_Jackson welcome to Zwift forums.
I’m looking at your several of your most recent session logs on our server, and I’m seeing that you’re running the game app on a Huawei tablet running Android, is that right?
I’m also seeing two trainers connected to the game at the same time: a Tacx and a Travel Trac Comp Mag+. Do you have both? If so - please power off the one you’re not using before you fire up the game.
Getting back to the heart rate monitor - your Jan 28 session is the last time I see a Wahoo Tickr connected to the game. Is this a new purchase? Earlier in the month, it looks like there was a different heart rate device connected. Wahoo Tickrs are usually reliably easy to find and bond to the game, so I’m wondering if solving the two-trainers-connected-simultaneously issue might fix that? Please let us know.