I recently purchased a Wahoo Kickr Core from the Zwift store. I have issues with it, as it doesn’t work well with my bike. I asked for the return shipping label a few days ago, and I still have not received a response. I tried contacting the support by a) email, b) message through their chat room, and c) phone. I don’t have anyone that responded to my email, the messages never go through as the support agent never comes on, and I cannot talk to them on the phone because it says no one is available.
This has so far been a frustrating process. I was originally planning on purchasing a Wahoo Kickr Snap instead from the Zwift store, but delays like this are beginning to have me look elsewhere for the new purchase.