Returns on turbo trainer

Has anyone tried to return a turbo trainer from the UK back to Zwift store before the 30 days is up?
I have been trying to get a returns label sent to me but I keep getting fobbed off. The phone number isn’t going though, no email response and Facebook chat keeps telling me they’ll be in touch which they don’t.
What’s the best way to get a returns label? I do not want to end up with the bill after 30 days despite doing my best to avoid it.

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HI @Tom_Ray_9862

Mine came with a Return shipping label on the side of the box.

Hi @Tom_Ray_9862
Welcome to the Zwift forums. I’m seeing the emails you sent yesterday and today in our system, and I’ve asked the right team to contact you directly.


If it’s shipped to the UK it doesn’t for some reason! You have to get in touch with Zwift HQ who are quite elusive

Thanks for the help.

Have you manged to get a label? I need a return label as well, but no response till now.

I’ve looked into your case, and a colleague from the Zwift UK office will be emailing you shortly.