Returns on turbo trainer

Has anyone tried to return a turbo trainer from the UK back to Zwift store before the 30 days is up?
I have been trying to get a returns label sent to me but I keep getting fobbed off. The phone number isn’t going though, no email response and Facebook chat keeps telling me they’ll be in touch which they don’t.
What’s the best way to get a returns label? I do not want to end up with the bill after 30 days despite doing my best to avoid it.

1 Like

HI @Tom_Ray_9862

Mine came with a Return shipping label on the side of the box.

Hi @Tom_Ray_9862
Welcome to the Zwift forums. I’m seeing the emails you sent yesterday and today in our system, and I’ve asked the right team to contact you directly.


If it’s shipped to the UK it doesn’t for some reason! You have to get in touch with Zwift HQ who are quite elusive

Thanks for the help.

Have you manged to get a label? I need a return label as well, but no response till now.

I’ve looked into your case, and a colleague from the Zwift UK office will be emailing you shortly.

I am also trying to return a Wahoo Kickr, had one email to say they would send a returns label and then nothing. Tried phoning and no answer, can someone in zwift please help get this returned?

Hi @Richard_Cannon1 I will ask one my colleagues on the UK team contact you via email.

I am having the same exact issue! I have sent multiple emails and tried calling. So disappointed in the Customer Service.

I routed your request to the proper team. Please stand by.

I have not heard back. Please help. I only have two weeks left to return. This is unacceptable

Similar issue with a return on a trainer. I am in the UK and after contacting Zwift they were prompt to provide a returns label (via DPD courier). I was told to contact DPD to arrange collection. All good it seems. However, when I contacted DPD they told me clearly that I cannot request the collection and Zwift must do this. I let Zwift know about this and I was asked to contact DPD again. I did and guess what, same response from DPD.

Going round in circles now…

I hope someone at Zwift can help make this ‘hassle-free’ return, hassle free…


I see that my colleague Alex contacted you 2 hours ago, so I trust this will move more smoothly for you now.