Hi There, I am desperatly in need of some help.
All was working well until the last 2 weeks. My Saris is less then 2 months old and I have not moved it since it’s been set-up.
My set-up Saris H3 with an ipad for Zwift, iphone for companion, Garmin chest heart monitor. I am in ERG mode on my Saris
In the last 2 weeks, my Avatar during meet-ups or events stops pedaling even if I am still pedaling on my bike. All my tools are in very close proximity so it’s hard to explain what is going on. I’ve been told that when the Avatar stops moving it’s a loss of connection (Bluetooth) with our devices. I’ve tried to “pair” during the meet-up to finish the event and the ipad doesn’t see the trainer at all.
Here is what I have done so far for trouble shooting:
-Updated firmware of Saris H3 and recalibrated : CHECK
-Updated Ipad & Re-installed Zwift application: CHECK
-Updated Iphone & Re-installed Companion application: Check
------Tested this updated set-up: TEST FAILED
Test #2 : Used a more recent Ipad: TEST FAILED
Test #3 :Apple TV 4G (brand new) and tested with Companion for pairing of the devices : TEST FAILED
I will be testing later this morning Apple TV 4G paired directly to the trainer and my heart monitor.
I have talked with many local people that seem to not be having any Saris H3 issues with using Apple products, so I am now wondering if I have a trainer problem or if it’s a Zwift problem since the most recent upgrade of Zwift. Any guidance or idea to help me trouble shoot this would be appreciated.