Today I had contact with Saris support. I emailed them earlier on and asked them to read this thread. Here is what they said and my reply:
Thank you for reply. Yes, even without the Companion app the dropouts occur.
Tonight I tried the following setup:
- HP Probook 640 G8 (Windows 10)
- Trainer & Heartrate connected through the Companion app (iPhone 6S)
- I chose a groupride with approxamately 100 riders
Dropout occured within 5 minutes. I wasn’t able to connect the trainer and I had to disconnect the power from the trainer.
After that I connected the trainer directly to the Windows Laptop. Killed the Companion app and turned off Bluetooth on the iPhone.
I was able to ride for approxamately 30 minutes before a dropout occured. I was able to connect the trainer without taking the power off. Unfortunately a dropout occured again within 5 minutes.
I’m not really sure, but this issue came ashore after te latest firmware for the Saris M2. Is there a way to revert to a older firmware version?
Op wo 12 mei 2021 om 17:35 schreef Sam Keller <firstname.lastname@example.org>
Thanks for the note. These instances are tricky, as taking a look at that linked thread, we agree that these can be circumstantial and are potentially a result of environment.
Am I understanding that even with no companion app and Apple TV the dropouts still occur? Have you gotten the same result if you try Zwift running on a PC or directly on a tablet?
Customer Support Manager