Rider won’t move - frustrated

Hoping someone can help. New to Zwift, I signed up for the monthly account with my iTunes account and I have the Powertap speed/cadence sensor. When I log into the app on my iPad I see the Bluetooth connects with both the speed and cadence. When I click to ride, the avatar doesn’t move. I can see my RPMs moving in the upper left corner so I know the device is connect, but the rider won’t go. Any one else experience this issue?

Are you connecting anything as a power source on the pairing screen?

Can you post a pic of your pairing screen.

Here is connections. Not connecting to anything as power source. Is that needed? Thanks for responding.

You can see the rpms and the w’s but it’s going really slow - barely moving when I pedal fast.

Did you select the correct trainer and wheel size?

I got it Paul! Thanks so much for responding!

Have a great rest of the day!

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