Rider won’t move - frustrated

(Jim Adams) #1

Hoping someone can help. New to Zwift, I signed up for the monthly account with my iTunes account and I have the Powertap speed/cadence sensor. When I log into the app on my iPad I see the Bluetooth connects with both the speed and cadence. When I click to ride, the avatar doesn’t move. I can see my RPMs moving in the upper left corner so I know the device is connect, but the rider won’t go. Any one else experience this issue?

(Paul Allen (Watopia Wayfinder)) #2

Are you connecting anything as a power source on the pairing screen?

Can you post a pic of your pairing screen.

(Jim Adams) #3

Here is connections. Not connecting to anything as power source. Is that needed? Thanks for responding.

(Jim Adams) #4

You can see the rpms and the w’s but it’s going really slow - barely moving when I pedal fast.

(Paul Allen (Watopia Wayfinder)) #5

Did you select the correct trainer and wheel size?

(Jim Adams) #6

I got it Paul! Thanks so much for responding!

Have a great rest of the day!