Hello,
I am seeing a lot of posts about this issue but they are 4+ years old. Hopefully there is an easy fix. Today I did a ride that I am very proud of and clicked save, I waited for it to show up on my strava, but it never did. I can see it on my activity feed but nothing comes up when I click the link. No map, no details, nothing. This is very frustrating. I can’t download the .fit file on any device. I am on the latest version of the software on all my devices. Help please! Save my ride!
Hi,@Dale_Oates welcome to Forums. I’m Francisco from Zwift Support.
Not being able to see the fit files from your most recent ride can be confusing, especially when you click “Save Ride” at the end.
Just to clarify, you can see the fit files from Zwift but not in Strava, if that is the case, check this article: My Activity Didn’t Upload
Besides, try to disconnect and reconnect your Strava account to refresh the synchronization and, test it out with a new ride.Zwift and Third-party Platforms
If you still need help, reach out to us by email: support@zwift.com
Thanks for replying, Francisco. And no, to clarify I am able to see my fit files from every ride ive ever done on Zwift, except the one I just did. I know how to view it, I know how to download it and upload it to strava. The most recent ride I did on zwift however populates in my activity feed, shows my stats, (Distance, time, watts, course… etc.) but when I click on it, the map doesn’t populate and I cannot download the fit file. On any device. I recorded it on my macbook pro using my kickr snap. I will reach out via email. Thanks!