Restore purchase- validation error

General Discussion
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Hi,

I’m trying to restore my purchase after a few months off from Zwift but everytime I try and enter my Apple ID

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I get an error saying validation error - contact Zwift customer service.

Unfortunately Zwift customers services don’t seem to be coming back to me and wondered if anyone had any other ideas

Thanks ina advance

Dan

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Same here mate. Any progress on this?

3

I got same error. Any update for this?

He written in 2019. Anybody did not answer.

Terrible support!

4

Hi @Rudi_Facchini, welcome to Forums! I’m Francisco from Zwift Support.

I appreciate you mentioning this! I’m sorry to hear that your membership didn’t turn out as expected. Let’s go through a few steps to get this sorted out.

  1. Make sure your Apple device is logged into the correct Apple ID email account in the app store that the purchase was made on.
  2. Log into the game with that same Apple device and select the “Click on the ‘Restore Purchase” link right below the ‘Join Now’ button and you should be fine.
  3. If it doesn’t work try to log out from your Apple ID and log in back.

Keep us posted on how it turns out. If the problem continues, feel free to drop us an email at support@zwift.com.

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