Looking for some help. I’ve renewed my Zwift subscription via my subscriptions tab in the apple App Store, but my Zwift account is still showing me as being in the 25km trial and not as a full member.
I generally subscribe in winter, and in the past have always just renewed my subscription on iOS, but this year my Zwift account doesn’t seem to be updating. The money has been taken to pay for the month already, but Zwift doesn’t seem to have changed me to a full account.
You’ll need to contact support, or perhaps a Zwift staffer will find your post here.
Renewal problems are almost always related to buying through Apple. It’s clearly not very reliable. I recommend paying through the Zwift website in the future.
i Have the same. I renewed both my wife’s and my membership hers is working fine but mine keeps coming up with this. we keep get comfirmation from Apple and the payment is going out each month.
I don’t know if it’s helpful I’m afraid (I’m not on iOS), I was just noting that the original article did have that part about where to go next if you didn’t see the ‘restore purchase’ button in the bottom left.
