Hi, on Apple TV 1.77.2, kickr v5 4.3.0.
Done my first 2 race ready training sessions. After half way on both the trainer resistance tries to put up a 57% gradient hill, then releases and this continues for most of the rest of the ride. It’s happened 2/2 times. Awful experience. I tried a normal route after and had no issues. Is this just me or a common occurrence?
Hi @Dave_Hayes, this is Monica from Zwift Support.
I understand how important it is for you to solve this resistance issue since this issue only happens in the training sessions. After checking our account, I was able to see that you are having issues with your network connection and with the Bluetooth. So in order to solve this please follow the steps in the articles below:
Once you complete the steps please check if your trainer is calibrated. If the issue persists please contact us at support@zwift.com.
It did say connection dropped on one of the cycles but not the other. I powered off the trainer and restarted. Why does it happen on trainer mode only?