Hi
i paused Zwift for 6 weeks and reactivated it today.
I chose anual payment via Paypal.
199 Euros were paid instantly.
After logging in into the Zwift App, i can only use my 25 free km as if i was still pausing the membership.
Account on the website shows my full membership
Tried to install the app again, but the same.
Can someone tell me why i am no full member now?
thanks a lot
bye
Tobias
Hi @Toby_Coldcreek welcome to the Forums! My name’s Oscar from Zwift.
I appreciate the information shared, it helped us to understand more about your inquiry and we understand how you can feel after paying for an annual membership and not working correctly, no worries, I will be providing useful info.
I’d like to let you know that we checked your account and we could see that your membership is active, we also noticed you already opened a support ticket and our team sent some information plus instructions, if this persists, reply directly to them and they’ll take care of this situation.
Best,