Purchased Wheels missing and had to repurchase

I recently made it to level 13 and as soon as I did I purchased the unlocked Zipp 808 wheels. About a week or so later they had disappeared, as had the free GCN kit I unlocked. I purchased them again but after checking my Strava uploads I can see from the screenshots how much my XP has gone down and that I have indeed been charged twice.

I have been flitting between different devices with the same account as I have been having issues with my Apple TV setup so maybe this caused the issue but I am keen to know if I can resolve the lost XP. It’s not a big deal but I feel a bit cheated that I have lost 177,600 well earned drops. :grin:

Hi @Steve_Noctor

Welcome to the Forums!

The Zwift support team can help you here. They can investigate your account, see what happened, and they may be able to either restore your missing drops if it’s a situation where you had to spend them twice for the same item.

As for crediting XP, I don’t think that’s something that’s technically possible at this time, but again, there are some things our team may be able to help you with.

You can reach us here.

1 Like

Thanks Steven. I think I’m getting my drops and my XP mixed up. I was referring to drops not XP. :slight_smile: Thanks for the link, chat was busy so I have emailed support.

Hi @Steve_Noctor ,

You’re quite welcome! I noticed you’ve written in for support, so our team will get you a response shortly. Thanks again!