Hi, I’m relatively new to Zwift but am up to lvl10. Kickr v5 connected to M2 MacBook Air, works great. Over the last couple of days, I got some new gear: Lazer helmet from Alpe summit, Ride Like King kit from ride event, and bought the Canyon Aeroad from drops store. I was using them all yesterday on a ride and have a screenshot to prove it. Today, all three of those items are missing from my garage and my avatar reverted to the previous gear I was using. My drops total still reflects the total remaining after I got the Aeroad. How do I fix this and get those missing items back?
Is there any chance you may have logged in on a second device? Multiple active logins is a common reason for this.
If you contact support they may be able to help, but make sure you’re only logged in to the game on one device.
I have the app installed on an iPad also, which I used before switching to the laptop. I’ve definitely opened zwift on both devices, though not at the same time. I’ll reach out to support. in the meantime, do you think I should delete the app from the iPad?
Thanks for your help!
Logging out of the game on the iPad should be sufficient. It really should not be necessary but that’s how it is currently.