Problems with Zwift Ride IPad and Wahoo Kickr noise

Hey all, just assembled the new frame and wahoo kickr kit. The handlebars won’t connect with Zwift on my iPad and, the kickr made a lot of noise when I tested it. Sounds like a rubbing noise not good at all so stopped after 30 secs. Any ideas?? Thank all

See the belt tensioner pulley. It is very soft. then the bar runs away. buy a new roller or align it on the lathe.

Hi @Paul_Stevenson1, welcome to the Zwift Forums! I’m Oscar, working with Zwift.

@Artur_Kub_Grupetto_W thanks for helping!

Paul, I’d like to let you know that I was able to see that you opened a support ticket and this has been sorted out, we appreciate your effort when working with us, and it’s worth mentioning that we value it.

If you have any other questions or concerns, please contact us, we’d be more than happy to help!

Have a nice day.