Zwift Ride + Kickr Core – Unusual Noise? Normal or Faulty?

Hey everyone,

I bought a Zwift Ride along with a Kickr Core on January 15. Everything seemed fine at first, but I started noticing a rubbing noise coming from the trainer. This noise is present as long as I’m pedaling, and I can even feel it through my feet. When I stop pedaling, the noise continues in a periodic manner before fading away.

I have no idea since this is my first experience, maybe it’s normal but I hear and feel the friction

Wahoo support told me that this noise is “normal” and caused by the tension pulley pressing against the belt.” However, this doesn’t sound normal to me.
• Do you hear the same noise from your trainer?
• Does this actually seem normal to you?
I need to decide quickly since my return window is closing soon. Any feedback would be greatly appreciated.

Thanks!

I have a video and a YouTube link but I can’t add it, it’s not allowed. How can I do it? I would be glad if you can help me with this.

shorts/2WHG7ih9L0U

If you paste the last line above into YouTube you will see