Problems with IOS connection


(Colin) #1

Since yesterday, I am unable to connect with my Mac and TacX Flux. When pairing it shows connected but when beginning the ride their is no power, no cadence, rider does not move.
I have done all the recommended steps in the following article now 3 timeshttps://support.zwift.com/en_us/bluetooth-issues-and-macs-(cycling)-rJgNZ0yWBQ

Any suggestions resolving the issue.
I’m running mac os sierra 10.12.6 with a tacx flux


(Steven) #2

Hi Colin,

What about ANT+? Have you tried pairing your Tacx Flux to Zwift on your Mac using an ANT+ dongle? You can find more information in the Zwift Support article, “What is an ANT+ dongle used for when Cycling on Zwift? Where can I get one?

It seems like you’ve found a good article for troubleshooting BLE issues specific to Macs, and if it hasn’t helped you to resolve the problem, our support team will need to examine your account and Zwift setup in more detail in order to further assist you. Please submit a support ticket if you haven’t already done so, and one of our support agents will be happy to take a closer look at this matter.