Plastic part of Zwift Cog broken [SOLVED]

After 6h of use… :roll_eyes:
Am I the only one?

That’s disgusting especially at the price

To be fair, zwift support just contacted me. They will send me a new one. To be honest, shiet happen, very good point for zwift reactivity.

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@Yann_KAYSER1 Thanks for the screenshot attached! I’m sorry to see that your Zwift Cog broke, but I’m happy to know that one of our colleagues sent you a new one. You may like to take a look at the articles on how to remove and install the Zwift Cog. I’m here in case you still need assistance. Remember, you can also contact us at any time at Please provide photos of the damaged parts and we’ll be more than glad to help you out!

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Yep, same thing happened to me today. Just sent the request in to Zwift support, but good to know you have a positive outcome.

Only 3rd or 4th use of my new Zwift Hub One!
Drive side plastic cog lying on the floor.

If you contact support they’ll probably send you a replacement part.

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