Hello!
I have to say that I am very disappointed with Zwift’s customer support. From My professional skils, I am very familiar with trainer hardware and therefore I quickly discover the cause of the problem.
We’ve been writing to Zwift support for three weeks now and we’re still trying to get them to send us a video of the problem so they can assess where the problem is. I just want information from them on where I can send the trainer for repair…
Yesteraday I did start the repair by myself and quickly found that the brake axle was completely worn out at the bearing location (very unusual) and of course both two bearings were damaged.
To repair it I would need new axle (very specific, unique and urgently needed for repair) and:
- bearings (they are standard and I can buy them at a local store)
- It would make sense to also replace the pulley (which is a bit worn due to disassembly, but I could in principle sand it down) and
- a new belt (it can probably be purchased at a local store).
Has anyone had similar problems and how did they get replacement parts?
I would be very grateful for any advice. Thanks!
Damjan