Not sure if related to the other known issues, but people seem to be talking about many pairing related issues. When my HRM is selected in the pairing screen, it will briefly show the battery level, or when selected briefly show either 0bpm, or the current bpm, then will display “no signal” after that and never provide heart rate.
This symptom happens on 2 Windows 10 desktop machines.
The HRM DOES work on a Windows 10 laptop, and used to work on a Macbook pro, but that machine died since.
The HRM also works with the desktops through the companion app, though I would prefer to not HAVE to do that but will for now.
The Kickr Core works fine on all configurations(mostly old phone and old macbook had issues with over companion, unrelated).
I have tried 3 or 4 different bluetooth driver versions. Disabled firewall and virus protection. Reinstalled Zwift removing the Zwift Documents folder. Installing the battery of VC redistributables. Replacing HRM batteries. Making sure no other devices are connecting to the HRM at the same time. I did not pair the HRM in windows, only Zwift.
Machine details:
- HRM doesn’t work
Windows 10 version 21H1
I5 6600k
Nvidia 1070
Gigabyte AC8260 PCI-E Wifi/Bluetooth 4.2 card - HRM doesn’t work
Windows 10 version 2004
I9-10850K
Nvidia 3090
Intel WiFi 6 AX200 built in wireless chipset - HRM works
Windows 10 version 1703
HP ZBook Studio G4
AC 8265 wireless chipset
Burned hours on this, and chat support basically just said to try different drivers. They also said that “external BLE” wasn’t supported, though none of my wireless are really external, at least not USB. All are Bluetooth 4.2 or better. And the Kickr works fine.
What can we do about this?