I have been cycling for 15 years, but this is an absolute first. After 50 virtual km, the right pedal eventually came off the right crank. The thread is gone. The bike is unusable. I wrote to customer service three days ago, but no word from them yet. And no number I can call. The Zwift Ride in question was and indeed still is brand new. Help?
Sorry to see this. I recommend you just sit tight and wait for Zwift support to respond, as frustrating as the wait might be. Hopefully someone from support might see your post here and speed things up.
Thanks Steve! They got back to me, they will replace the frame.
1 Like
Had this exact thing happen about 20 minutes ago. It was my 3rd total ride. I just put in a support ticket.
Thanks for posting this!