My excitement about my new Zwift ride is slowly giving way to a lot of anger. I received it last week and discovered that it was unusable because some careless employee assembled the bike incorrectly and installed two left crank arms, which of course makes it impossible for me to mount pedals.
I contacted support on Friday last week and received no response. I tried it again on Saturday, same thing yesterday Monday and today Tuesday and guess what? Nothing happened.
So here I have a damn expensive product that I can’t use. Is ANYONE here who feels responsible and can just send me a set of crank arms? Actually only the right one is enough.
Please forgive me if this sounds like a dumb suggestion, but cranks have tripped up at least one other Zwift Ride customer on these forums recently.
Are they definitely both left cranks? Because the left -hand pedal’s crank needs to have a left-hand pedal inserted and screwed counter-clockwise, i.e. it’s a reverse thread. The right-hand crank has a regular clockwise thread.
Yes I know. Unfortunately there is actually a left crank arm installed on both sides, it is even labeled which makes me even less able to understand how someone could assemble the bike incorrectly.
Why does the Zwift Ride have a ‘chainring’ on the right AND left sides? Is this necessary for some purpose? If there was only a chainring on the right side (as with a regular road bike) I would think this sort of thing would not occur. Alternatively, the right and left sides should be designed in such a way that they can’t be mated.
Hey James, thank you very much, appreciate! I hope my initial post wasn’t worded too harshly, I’m just frustrated because it jus got cold, it’s raining, and I can’t train.
Considering everything, I thought you were rather polite, these things aren’t cheap, and you should expect better from a company the size of Zwift/wahoo
