I received my new Ride and while I really like it, there is a point during the revolution that moves out of the vertical plane (wobbles like a bent rim). Has anyone else had this? Is there a way to fix it? I am wary to do so based on warranty concerns. I reached out the help and they told me to check here as well. Thoughts? thanks!
Hi @Jeff_Goodman_dirt, welcome to the Forums! My name’s Oscar, working with Zwift.
I appreciate the information shared and I understand how important it is for you to report the status of the Zwift Ride you received, no worries, I will be providing useful information.
I’d like to let you know that I checked our end and I was able to see you’ve already opened a support ticket where our team is working on your case.
If you have any other questions or concerns, you can share them with us via the support ticket or here, we’ll be happy to help!
Have a nice day.
That’s awesome Oscar! Thanks for following up!