I would like to pause my membership for the summer expecting to start again in October. It appears the maximum pausing period is 8 weeks. How can I suspend my membership and keep all my data? I am worried that I will loose all my history if I simply cancel.

Good point, I use UO on Chrome and ABP on Firefox. Looks like UO is blocking some things, although given the rest of the UI loads I’d expect this part to as well. It could be Optimizely perhaps. Disabling UO loaded the “Pause membership” link and the “Cookie preferences” one (which I think is some…

Thanks. Tried that, didn’t work, this was on ipad, but tried it PC and will give a max of 8 weeks.

May I ask for a definite confirmative on this? When I try to cancel for summer, I get a warning prompt: “We dont have to part ways if the sun is out. Pause your membership to save your progress for when the weather takes a turn for the worse.” This implies to me that my progress may not be saved b…

I guess it’s possible the thinking goes like this: people ask “will I lose progress if I cancel and come back” let’s make it clear they won’t Marketing: but we don’t like the term cancel, it implies finality OK, let’s introduce “pause”, remain neutral on the effect of cancellation and promote paus…

Marco_user: May I ask for a definite confirmative on this? [image] Paul_Allen: If you cancel and come back later and use the same email address shouldn’t all your data still be there [image] shooj: Yes, this is also true I would say that is confirmation.

Daren Chandisingh: (..cut..) On this, I guess the idea is to allow people to pause for a short period, then come back and pause again. (..cut..) If the intention is to let customers re-pause every 8 weeks that would be acceptable for me, although it is a hassle and could invoke criticism. Ho…

Not knowing if I could re-pause after 8 weeks, I just decided to risk it and canceled my membership. After confirming I was shown a message that my data will be stored and I can pick up where I left off. "Your Zwift Subscription is now cancelled. You can continue to ride till the end of your curr…

I’m running pi-hole, pulled the network cable and the pause option magically appeared on FF. :slight_smile: Apologies, replied to James instead of general reply. :confounded:

Be careful with the pausing option. I paused my subscription over a week ago and they’ve just taken a months payment even though it was paused. I have a support ticket raised but I’m still awaiting a reply.

Pausing Membership

General Discussion

Ben_Brawn_HVR (Ben) May 25, 2020, 12:34pm 26

I have cancelled several times over the years and I’ve never had a problem picking up from where I left off when I wanted to start paying again.

3 Likes

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Pausing Membership

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