Pairing samsung flip 5

Samsung flip 5.
Bike: senz sport s 5000.

It connect as a powersource en conect cadense and resistance. But my character is not doing anything.

As soon as I turn resistance of and restart the app everything works EXEPT cadense. I see watt and speed, my character moves but when going up or downhill you do not feel any diffrence. The maker of the bike pointed us here since they say the bike does connect. All apps as well as phone software are up to date. It has worked once! Help me! :slight_smile: