I received the USB-C connector but not the connecter to the outlet for power. I have plugged the USB into a power strip and the Ride does receive power but is not charging - green but not flashing.
Hi @RT_Firefly!
Welcome to the forums! Thanks for bringing this query to our attention! Jose here from Zwift.
I completely understand your situation, and I appreciate you reaching out. It sounds like your handlebars are showing a solid green light, which is a good sign that the controls are fully charged—hence the light isn’t flashing. I realize that this might be a bit confusing, especially since your order didn’t include the adapter needed to connect the USB cable to the power outlet. The adaptor is not included. If you have any more questions or need further assistance, don’t hesitate to contact us!