Zwift is not saving my rides. Zwift does not even create a /documents/zwift/activities or logs folder. I have run searches for *.fit files with no results. I have followed suggestions from support such as:
First a question are there any files, of any type, in either the Zwift Activities folder or the Logs folder?
The fit files not being created would also cause the rides not to upload/save. There’s a few reasons we’re aware of that could prevent your .fit file from saving:
- You’re out of space on your hard drive; if this is the case, try clearing up some space by deleting unused programs. “plenty of space”
- Your account doesn’t have permissions to save to your Documents/Zwift folder; if this is the case, I’d suggest using an account with full permissions on the computer.
- You aren’t running Zwift as an administrator; if this is the case, try running Zwift as an administrator.
- There’s a sync program (like Dropbox or One Drive) syncing your Documents/Zwift folder; if this is the case, disable those programs.
I am running Zwift on a Mac with High Sierra. I am not sure about administrator or permissions. Maybe someone can help with this?
Zwift does keep record of my levels, challenge mileage etc. that seem to be stored in some separate memory location that is functioning properly.
Additionally, zwift does not sync with Strava with the mac, but works fine on my PC.