Not moving in game

Hi all My runpod says it is connected, but I am not moving. Tried different devices but nothing works. What to do?

Hi @Marie_Kristensen welcome to Zwift forums.

We have a checklist on our Support Hub that might help.

My own experience w/ the runpod is that it seems to more accurate if you place it as far forward on the laces as possible. You might also try that.