Not getting event complete emails

(Joe Clark [Foundation Cycles]) #1

During the Tour of London, I never received any completion emails for any of the stages. I have no way of tracking my credit during the Tour. How can I get my email notifications working before the Tour of Zwift?

I still haven’t been given the TDL jersey either… but the support team said I should have gotten an email by this week on when my jersey should arrive. Based on that support, I’m getting emails from zwift, just not completion notices

(Melanie Rudolph) #2

Not sure about not receiving the emails, I did receive mine. However, I did complete all 5 stages and did receive a confirmation email stating the jersey would be in my Zwift closet by Dec 31. However, it’s now January 3 and I still don’t have it. I actually don’t even have my Tour of New York jersey either. Try sending an email to the below email address and see if they can help. I just sent an email a few minutes ago to them to try and resolve the issue.

email address: support@zwift.com