Not a criticism, but an observation:

(DB Smith (65+)) #1

It’s happened three (or four) times that I’ve opened a support ticket, then received a (fairly quick) reply from Zwift and then, some days/weeks later, received a second reply from Zwift on the same ticket (often long after I’ve noted that the problem was resolved).

Maybe one reason that there’s a perception that Zwift support is ‘not the best’ (to be charitable) comes from what appears to be a confused internal process for handling support tickets?

(Eric C. (Zwift HQ)) #2

Hi Dana,

Thank you for the feedback. We’re still a small company and are definitely still going through some growing pangs as we try to scale up our support team to handle the massive increase in demand.